Company
Name :
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IBM
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Eligibility/
Skills
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Any Degree/PG
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Experience
Required:
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Job
Location:
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Hyderabad/Bangalore
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Walkin Date:
| 3rd to 10th August 2013 | |
Job Role:
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Technical Support Representative
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Website
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www.ibm.com
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Job Description:
- Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills :
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
- Bachelor's Degree/ Diploma/ Freshers/ Experienced
- Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information:
- Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
- MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
- Updated Resume
- Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
Venue Details
weekdays 2nd, 5th, 6th, 7th, 8th August 2013
Timings:- 12pm to 4pm
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore - 71
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
Weekends Saturday 3rd, 10th August 2013
Timings:- 10am to 1pm
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
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