IndusInd Bank Cognizant Technology Solutions is conducting Walkin drive for Freshers for Phone Banking Officer profile on 22nd July to 26th July 2013.
1. Answer inbound calls and assist customers with their Queries/Request/Complains
2. Raise Request & Complaints on behalf of the customer in the CRM tool
3. Generate leads and educate customers about new products & their benefits
1. Answer inbound calls and assist customers with their Queries/Request/Complains
2. Raise Request & Complaints on behalf of the customer in the CRM tool
3. Generate leads and educate customers about new products & their benefits
QUALIFICATION CRITERIA
Location : Mumbai Suburbs, Mumbai
Experience : 0 to 5 yrs
Education: (UG – Any Graduate – Any Specialization) OR (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) OR ( Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required)
Experience : 0 to 5 yrs
Education: (UG – Any Graduate – Any Specialization) OR (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) OR ( Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required)
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Educational Qualification: Minimum Graduate
Experience: -0 – 5 years in a similar profile, preferably in Banking Process
Language Proficiency: Should be proficient in English & Hindi,
Experience: -0 – 5 years in a similar profile, preferably in Banking Process
Language Proficiency: Should be proficient in English & Hindi,
Skills:
1. Excellent verbal communication skills
2. Good problem solving skills
3. Ability to comprehend, capture as well as interpret basic customer information
4. Ability to work under pressure
5. Strong customer service focus
6. Knowledge of banking/cards preferred
7. Telephone etiquette
1. Excellent verbal communication skills
2. Good problem solving skills
3. Ability to comprehend, capture as well as interpret basic customer information
4. Ability to work under pressure
5. Strong customer service focus
6. Knowledge of banking/cards preferred
7. Telephone etiquette
Walk in Date : 22nd July to 26th July 2013
Time : 10.30 AM To 4 PM
Time : 10.30 AM To 4 PM
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