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Company
Name :
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HCL
(Infrastructure)
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Eligibility/
Skills
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B.Tech
(CS/IT/EEE/ECE/E&I) No current backlogs- 2013 Passout
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Experience
Required:
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Fresher
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Job
Location:
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Noida, NCR
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Walkin Date:
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25-Jul-13
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Job Role:
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Technical Sales
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Website
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www.hcl.com
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Technical Skills / Experience/Certification requirements :
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.
- Ability to work flexible hours from time to time to cover for other staff.
- Should have understanding of IT Environment and ready to learn new processes and technologies.
- Customer Focus.
- Teamwork.
- Technical Expertise.
- Interpersonal Effectiveness.
- Concern for Order and Quality.
- Knowledge of basic Networking and other technologies.
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
- Good to have basic understanding of Client Server Architecture, OS.
- CCNA/MCP/MSCA Preferred.
Job Responsibilities :
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
- Identify, evaluate and prioritize customer problems and escalations.
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
- Administer and provide User account provisioning & activities.
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff.
- Escalate complex problem to appropriate support specialists.
- Routine maintenance updates with other IT staff and business units.
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Participate in on-going training and departmental development.
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
Hiring Process :
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Skill Set:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills.
- Good working knowledge of MS OFFICE.
- Should have good customer handling skills.
- Able to handle unforeseen situations.
- High level of acceptance.
- Can drive HCLs value and its methodology.
Please Carry below documents (mandatory) :
- Updated Resume - Multiple Copies
- A printout of this ChetanaS job posting
- Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
- Passport Size Photograph
- College ID Card
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 25th July 2013 (Thursday)
Walk-In Venue :
Maharaja Agrasen Institute Of Technology,
PSP Area, Plot No. 1,
Sector-22, Rohini,
Delhi - 110086
Contact Person : HR
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